Delivery and Returns

1. We will endeavour to ship all orders within 24 hours of receipt of order.  However, due to holiday, show commitment, sickness or busy periods, there may be times when there is a delay.  Where we consider a delay to be unacceptable, we will contact the customer giving the option to cancel the order.

  If an item that has been ordered is unavailable for any reason, we will contact the customer by email or phone, to offer an alternative or to refund the cost of that item.

2.  Shipping costs are as follows:

UK Delivery
Total Order value up to £10 - P&P £1.75
Total Order value £10.01-£19.99 - P&P £2.95
Order value £20.00-£49.99 - P&P £3.75
Order value £50.00 and over - P&P FREE

International Signed For:
For your and our protection, all international orders will be sent International Signed For, and carry a blanket charge of £8.80

DUE TO LIMITATIONS WITHIN THE WEB SITE, CUSTOMERS ARE REQUIRED TO SELECT THE CORRECT POSTAGE FOR THE VALUE OF THE ORDER THEMSELVES.  JUST CHOOSING THE CHEAPEST OPTION MAY RESULT IN A DELAY IN SHIPPING YOUR ORDER WHILE WE TRY TO CONTACT YOU.

3. Lost in Transit - if your goods have not arrived within 15 days of the expected delivery date, please inform us in writing.  We regret we cannot re-issue orders within that 15 day window, as that is the time set by Royal Mail before we can make a claim.

4. Damaged or Faulty Goods - Claims for damaged goods must be made to us in writing within seven days of receipt.  If we determine that the damaged/faulty item should be sent back to us, all reasonable shipping charges will be refunded.  A replacement will be sent or a full refund made of the original costs including shipping and handling.  No returns/costs are acepted without prior authorisation from Gemstone Boutique.

5. Returns - Items not falling into the 'damaged/faulty goods' category above may be returned to us within ten working days of receipt for a full refund (except shipping and handling).  The goods must be in their original sealed packaging, unused, undamaged and in a saleable condition.  No returns are accepted without prior authorisation and a returns number issued by Gemstone Boutique.